ServiceNow Developer

Who we are

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What you'll be doing

• Designing, developing, and enhancing ServiceNow solutions across key platform capabilities including Platform Analytics, Workspaces, Service Catalogue, and CSDM


• Collaborating with stakeholders to understand business requirements and translate them into scalable, efficient ServiceNow solutions


• Leading and participating in challenging process-based conversations to drive standardisation, automation, and platform best practices


• Configuring and customising ServiceNow applications, workflows, integrations, and user experiences in alignment with organisational objectives


• Supporting the implementation and optimisation of Common Service Data Model (CSDM) frameworks and governance practices


• Developing and maintaining Service Catalog items, flows, and fulfilment processes to improve operational efficiency and user experience


• Creating dashboards, reports, and analytics solutions to provide actionable insights across the platform


• Working closely with cross-functional teams including architects, business analysts, process owners, and platform administrators


• Ensuring platform stability, performance, security, and adherence to development standards and best practices


• Contributing to continuous improvement initiatives and supporting platform roadmap activities

What you'll bring along

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience


• Minimum 3-5 years of experience as a ServiceNow Developer with a depth of experience across the ServiceNow platform


• Proven expertise in Platform Analytics, Workspaces, Service Catalogue, and CSDM


• Solid understanding of ServiceNow development best practices, scripting, integrations, and workflow automation


• Experience engaging with business stakeholders and facilitating process-focused discussions, including challenging existing ways of working where appropriate


• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences


• Experience designing scalable and maintainable ServiceNow solutions within enterprise environments


• Knowledge of ITSM and broader ServiceNow platform capabilities including governance and data modelling concepts


• A collaborative mindset with the ability to work effectively across multiple teams and business functions


• Strong problem-solving skills with a proactive and solution-oriented approach


• Relevant ServiceNow certifications would be highly regarded


• Excellent command of both spoken and written English