Technical Customer Support Representative (German)

David Kennedy Recruitment is working with a global customer experience company supporting a leading home appliances brand that is seeking to onboard three German-speaking Technical Customer Support Advisors to join their team in Bucharest.

The role is voice-based technical support for the brand’s German-speaking customers, working on-site for the first three months, with hybrid working available afterwards based on performance.

Position: Technical Customer Support Representative

Location: Bucharest, Romania

Model: On-site for the first 3 months; hybrid available afterwards based on performance

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide technical customer support in German via voice channels

• Assist customers with questions and issues related to home appliance products

• Troubleshoot technical and product-related problems

• Identify customer needs and provide clear and accurate solutions

• Guide customers through appropriate troubleshooting steps

• Document customer interactions and relevant case information accurately

• Escalate complex technical issues when required

• Maintain a professional and customer-focused approach throughout each interaction

• Meet required quality, productivity and customer service standards.

REQUIREMENTS:

• German language proficiency at C1 level

• Previous customer service or technical support experience is preferred

• Good technical understanding and ability to troubleshoot customer issues

• Customer-focused and solution-oriented approach

• Good organisational skills and attention to detail

• Comfortable working with computer systems and internal tools

• Ability to work effectively in a structured customer support environment

• Willingness to work fully on-site in Bucharest for the first three months

• Legal right to work in Romania / valid work permit.

OFFER:

• Excellent remuneration package based on experience, skills and performance

• Guidance and tools to reach your full potential

• Relocation support for international candidates (coming outside of Romania) 

• Sign-on bonus for new joiners 

• Rewarding performance bonus structure 

• Meal allowance 

• Medical Subscription

• Wellbeing programs

• And many others!