Technical Support Engineer

Purpose

Job Title: Technical Support Engineer

Location: Bucharest Onsite (12-hour shifts) 

What you'll do

• Monitor IDEMIA services and applications to spot issues early.


• Provide fast, first-line support to customers while meeting strict SLA's.


• Troubleshoot and resolve technical problems related to IDEMIA applications.


• Analyze issues, apply temporary workarounds and follow up until a permanent fix is delivered.


• Work independently to diagnose problems while following IDEMIA support standards.


• Build trust with customers by offering clear, reliable technical assistance.


• Collaborate with support teams and suppliers to ensure high service performance.


• Track second-level support actions to ensure they meet quality and schedule expectations.


• Contribute to documentation, training and knowledge-base updates.


• Maintain service continuity by responding to failures with standard recovery measures.


• Share knowledge with your team to help improve overall service quality.  

What Will Help You Succeed in This Role

• Basic experience with batch scripting and working in Unix/Linux (Ubuntu) environments.


• Familiarity with databases such as MySQL or SQL Server and the ability to understand simple SQL queries.


• Ability to use monitoring tools and investigate logs (searching patterns, understanding log structures).


• Basic knowledge of computer networking.


• General understanding of cloud computing, especially Microsoft Azure.


• Advanced English communication skills.

Why Join Us?

Work with a diverse international team in a fast-paced, innovative environment.

Opportunities to learn cutting-edge technologies and grow your career.

Learn more about IDEMIA: https://www.idemia.com 

At IDEMIA IST, we make digital connections and payments safer and simpler. Trusted by thousands of clients globally, we deliver secure, reliable, and cutting-edge solutions every day.