Assistant Manager - Restaurant

POSITION OBJECTIVE 
- Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales 
- Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures 
- End to end store responsibility in absence of Store Manager 
- Promote the Loyalty Program of the company for maximizing loyalty and repeat sales 
- Provide feedback to the Store Manager and Area Manager with regards to employees and products 
Key Responsibilities 
- Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss 
- Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs 
- Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales 
- Assisting the Store Manager in implementation of operating procedures at the store as per the company standards 
- Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times 
- Regularly audits own store administration and resolve any issues 
- Manage the daily roaster, leave and grievances of the retail staff 
- Maintain the visual merchandising standards at the stores all the time as per set VM standards 
- Promote the Club Apparel Loyalty Program of the company for repeat sales 
- Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products 
- Ensure awareness and vigilance at all times of security in the store without any negligence 
- Must be updated about the various brands of the group for suggestive selling to the customers 
- End to end store responsibility in absence of Store Manager 
- Must be physically fit to stand for extended hours and heavy lifting