Banquet Operations Manager

Responsibilities

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  Oversee the daily operations of the banquet department, ensuring smooth execution of events, meetings, weddings, and special functions

  
  


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  Lead, supervise, train, and motivate the banquet service team to deliver professional and consistent service standards

  
  


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  Coordinate closely with the Events, Sales, Kitchen, Stewarding, Housekeeping, and Front Office teams to ensure seamless event preparation and execution

  
  


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  Review event orders, function sheets, setup requirements, guest preferences, and special requests prior to each event

  
  


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  Ensure all banquet setups, service sequences, table arrangements, equipment, and presentations meet luxury hotel standards

  
  


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  Act as the main operational contact during events, handling guest and client requirements professionally

  
  


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  Monitor guest satisfaction and resolve any service concerns promptly and effectively

  
  


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  Manage staff scheduling, duty allocations, grooming standards, attendance, and performance

  
  


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  Ensure compliance with hygiene, health, safety, and hotel service standards at all times

  
  


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  Control operating supplies, equipment, inventory, and breakage while supporting cost-efficiency

  
  


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  Support departmental budgeting, reporting, training plans, and service improvement initiatives

  
  


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  Conduct pre-event briefings and post-event reviews to ensure continuous improvement

  
  


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  Represent the hotel professionally when dealing with VIP guests, corporate clients, and event organizers

  
  

Requirements

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  Female Arabic speaker required

  
  


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  Minimum 5 years of experience in banquet operations, with at least 2 years in a managerial or assistant managerial role

  
  


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  Prior experience in a 5-star or luxury hotel environment is strongly preferred

  
  


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  Strong knowledge of banquet service standards, event setup, function planning, and large-scale event operations

  
  


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  Excellent leadership, communication, and team management skills

  
  


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  Strong guest relations skills with a professional and solutions-focused approach

  
  


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  Fluent in Arabic and English

  
  


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  Presentable, confident, and able to communicate professionally with VIP guests and clients

  
  


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  Flexible to work according to event schedules, including evenings, weekends, and holidays

  
  


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  Familiarity with hotel systems, event orders, inventory control, and operational reporting is an advantage

  
  

What's Offered

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  Competitive monthly salary based on experience

  
  


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  Employment visa and work permit sponsorship

  
  


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  Accommodation

  
  


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  Transportation

  
  


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  Duty meals

  
  


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  Paid holidays

  
  


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  Standard benefits per Kuwait labor law, including annual leave, end-of-service benefits, and medical insurance