Business Analyst (with AI Experience)

We
are seeking an experienced AI
Business Analyst with hands-on AI experience to identify,
assess, and shape practical AI-enabled solutions. You will work closely with
business and technical stakeholders to translate real operational needs into
clear requirements, measurable success criteria, and responsible implementation
approaches.

Responsibilities:

• Assess business processes to identify automation and AI
  opportunities, evaluating expected benefits, costs, feasibility,
  dependencies, and risks.
  
• Lead discovery sessions with business stakeholders to
  understand pain points, process variations, data availability, controls,
  and desired outcomes.
  
• Write clear functional requirements and user stories
  for AI-enabled features, including document intelligence and extraction,
  conversational assistants, classification and decisioning, and intelligent
  routing.
  
• Define what good looks like for AI features, including
  accuracy thresholds, confidence handling, fallback paths,
  human-in-the-loop processes, exception management, and audit requirements.
  
• Support business-side model evaluation by assessing AI
  outputs against real cases, helping structure representative evaluation
  datasets, documenting results, and identifying limitations.
  
• Translate AI findings into actionable recommendations,
  acceptance criteria, process changes, operating procedures, and
  implementation priorities.
  
• Clearly communicate AI capabilities, assumptions,
  risks, and limitations to non-technical stakeholders, and recognize when a
  rules-based or conventional solution is more appropriate.
  
• Collaborate with product, engineering, data, security,
  compliance, and operations teams throughout design, delivery, testing,
  rollout, and continuous improvement.
  

Requirements

• Hands-on experience working with AI-enabled products,
  prototypes, or solutions, with direct involvement in use-case discovery,
  requirements definition, testing, or evaluation.
  
• 5+ years of experience in business analysis, process
  improvement, product analysis, automation, digital transformation, or a
  related role.
  
• Strong ability to map business processes, identify
  inefficiencies, assess solution options, and build clear business cases
  covering value, cost, risk, and feasibility.
  
• Experience writing functional requirements, user
  stories, acceptance criteria, process flows, and exception scenarios for
  technology-enabled solutions.
  
• Practical understanding of AI concepts such as model
  outputs, confidence levels, evaluation datasets, accuracy, false positives
  and negatives, human oversight, and responsible fallback handling.
  
• Strong analytical and problem-solving skills, with the
  ability to assess AI outputs against business context and document
  limitations objectively.
  
• Excellent stakeholder management and communication
  skills, with the ability to explain complex AI concepts clearly to
  business and non-technical audiences.
  
• Ability to work collaboratively across business and
  technical teams; familiarity with data privacy, security, compliance, or
  audit considerations is an advantage