Cloud Value Realization, Manager

Master Works is seeking a highly experienced Cloud Value Realization, Manager to join our team. This strategic, customer-facing role is responsible for ensuring customers maximize the business value of their cloud investments by aligning cloud initiatives with their strategic objectives and delivering measurable business outcomes.

The ideal candidate combines expertise in cloud technologies, business consulting, financial analysis, customer success, and executive engagement. As a trusted advisor, you will work closely with enterprise customers throughout their cloud transformation journey, driving adoption, optimizing cloud investments, and supporting long-term customer success.

Key Responsibilities

Customer Value Strategy

• Develop and lead Value Realization Plans aligned with customers' business goals.
• Define measurable business outcomes and success metrics for cloud initiatives.
• Establish executive scorecards and KPIs to monitor value delivery.
• Align cloud transformation initiatives with customers' digital transformation strategies.

Business Value Assessment

• Conduct executive workshops to identify business priorities and expected outcomes.
• Develop business cases, ROI models, and value hypotheses for cloud projects.
• Quantify financial, operational, and strategic benefits.
• Identify opportunities to maximize customer value throughout the engagement lifecycle.

Benefits Realization

• Monitor the achievement of agreed business outcomes during implementation and managed services.
• Measure cloud adoption, utilization, operational improvements, productivity gains, and cost optimization.
• Identify value gaps and recommend corrective actions.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs).

Cloud Optimization

• Analyze cloud consumption and recommend optimization opportunities.
• Support FinOps initiatives to improve cloud cost efficiency.
• Drive cloud modernization, automation, AI enablement, and platform optimization initiatives.
• Promote best practices for cloud governance and operational excellence.

Executive Engagement

• Build trusted relationships with executive stakeholders and business sponsors.
• Present executive dashboards and value realization reports.
• Communicate business outcomes, ROI, and strategic recommendations.
• Support executive discussions around future transformation opportunities.

Cross-Functional Collaboration

• Partner with Sales, Account Management, Customer Success, Professional Services, Delivery, and Cloud Architecture teams.
• Ensure customer commitments are translated into measurable business outcomes.
• Support strategic account planning and business growth initiatives.
• Mentor internal teams on value-based customer engagement methodologies.

Business Growth

• Identify opportunities for service expansion based on demonstrated customer value.
• Support renewals, upsell, and cross-sell opportunities.
• Contribute to strategic account planning and value-driven proposals.
• Assist sales teams in executive presentations and customer engagements.

Required Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Finance, or a related field.
• 10+ years of experience in Cloud Services, Digital Transformation, Enterprise Consulting, Customer Success, Strategic Account Management, or Enterprise Architecture.
• Proven experience working with enterprise customers and executive stakeholders.
• Strong understanding of public cloud platforms, including Microsoft Azure, AWS, Google Cloud, IBM Cloud, and Oracle Cloud.
• Experience with cloud migration, managed services, and professional services engagements.
• Strong knowledge of cloud financial management (FinOps), ROI analysis, and business value frameworks.
• Excellent communication, presentation, and stakeholder management skills.

Preferred Certifications

• Microsoft Azure Solutions Architect Expert
• AWS Solutions Architect – Professional
• Google Professional Cloud Architect
• FinOps Certified Practitioner
• PMP or PRINCE2
• ITIL Foundation
• Prosci Change Management
• Microsoft Fabric, Power Platform, or AI certifications

Key Competencies

• Strategic Thinking
• Executive Stakeholder Management
• Business Consulting
• Financial & ROI Analysis
• Customer Success
• Cloud Strategy
• FinOps & Cost Optimization
• Value Realization
• Digital Transformation
• Leadership & Cross-functional Collaboration
• Excellent Communication and Presentation Skills.

Job Location: HQ