Contact Centre Agent

• Answering customer inquiries via phone, WhatsApp, email, and social media.
  
• Providing information about services, packages, promotions, and events.
  
• Handling customer complaints and ensuring timely resolution.
  
• Conducting outbound sales calls and following up on leads.
  
• Converting inquiries into bookings and achieving sales targets.
  
• Promoting memberships, seasonal offers, and additional services.
  
• Managing bookings, reservations, amendments, and cancellations.
  
• Maintaining accurate customer records in CRM systems.
  
• Delivering exceptional customer service and guest experience.
  
• Processing payments, invoices, and transaction confirmations.
  
• Reconciling payments and reporting discrepancies.
  
• Collecting customer feedback and supporting service improvements.
  
• Ensuring data accuracy, confidentiality, and policy compliance.
  
• Collaborating with teams to achieve operational and sales objectives.
  
• Maintaining professionalism and positive customer relationships
  

Requirements

• Bilingual fluency in Arabic and English —
  spoken and written — essential for KSA family guests.
  
• Prior experience in a contact centre,
  customer service, or sales role (hospitality or entertainment preferred).
  
• Proficiency in CRM systems, booking
  platforms, and Microsoft Office / Google Workspace.
  
• Strong telephone manner, WhatsApp
  communication etiquette, and written correspondence skills.
  
• Ability to handle multiple channels
  simultaneously in a fast -paced, high -volume environment.
  
• Confident and persuasive with both inbound
  and outbound sales conversations.
  
• Cultural awareness of Saudi family values,
  guest expectations, and communication norms.
  
•  High attention to detail in booking accuracy,
  data entry, and payment processing.