Manager - Reconciliation

The role is responsible for overseeing and managing the reconciliation process for all banking transactions, ensuring the accuracy and integrity of financial records related to customer accounts, deposits, withdrawals, payments, and other banking products. This role ensures that all internal and external systems are aligned, discrepancies are promptly identified and resolved, and compliance with banking regulations and internal controls is maintained. 

• Manage the reconciliation of all retail banking transactions, including but not limited to, deposits, withdrawals, card payments, ATM transactions, checks, and electronic transfers.


• Ensure that all transactions across customer accounts, internal ledgers, and external financial institutions (banks, payment processors) are reconciled accurately and within deadlines.


• Ensure the integrity and accuracy of daily, monthly, and quarterly reconciliations, ensuring alignment between various systems, including core banking systems, payment gateways, and third-party vendors.


• Identify discrepancies or variances between internal records and external financial data (e.g., bank statements, third-party systems) and take ownership of resolving these discrepancies in a timely manner.


• Investigate complex reconciliation issues and escalate unresolved matters to senior management or relevant stakeholders, providing recommendations for resolution.


• Oversee the reconciliation of bank accounts and cash transactions, ensuring that all deposits, withdrawals, and transfers are recorded and processed accurately.


• Work closely with treasury teams to ensure accurate cash flow management and settlement of transactions.


• Ensure compliance with internal policies, procedures, and regulatory requirements (e.g., anti-money laundering, KYC, and financial crime prevention) in the reconciliation processes.


• Perform any other duties assigned to by line manager related to the nature of the work


• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations

Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance

Years & Nature of Experience

• Recommended to 3 to 5 years of equivalent experience where required competencies and experience has been demonstrated


• An experienced professional who is able to deliver on difficult technical tasks


• Has project implementation experience


• Is self-sufficient at work and could be given small project responsibility


• Has provided technical supervision to junior staff in the past


• Strong understanding of retail banking transactions, financial systems, and reconciliation processes.


• In-depth knowledge of core banking systems, payment systems, and financial software (e.g., SAP, Oracle, Finastra).


• Expertise in bank account reconciliation, cash management, and financial reporting.


• Excellent analytical, problem-solving, and troubleshooting skills to resolve complex reconciliation issues.

Technical Competencies

• Customer account operations


• Data Collection and Analysis


• Policy and Procedure Development


• Reconciliation

Behavioural Competencies

• Communication


• Attention to detail


• Problem Solving