A 5-star luxury hotel is seeking an experienced Multi-Outlet Manager to oversee the daily operations of multiple food and beverage outlets, with a strong focus on luxury service standards and Italian dining concepts. The ideal candidate must have proven experience in luxury hotels and solid exposure to Italian restaurant operations, including refined service, authentic guest experience, and high-quality outlet management.
Responsibilities
Oversee the daily operations of multiple F&B outlets, ensuring smooth service delivery, operational efficiency, and consistent guest satisfaction
Lead, train, motivate, and manage outlet teams to deliver luxury hospitality standards across all assigned venues
Ensure each outlet maintains its concept identity, service sequence, ambience, presentation, and brand standards
Manage Italian dining concepts with strong attention to menu knowledge, service style, guest interaction, and authentic restaurant experience
Coordinate closely with the Executive Chef, Italian Chef, Beverage Manager, Events team, Stewarding, and other hotel departments
Monitor guest feedback, handle complaints professionally, and implement service recovery when required
Ensure proper staff scheduling, duty allocation, grooming standards, attendance, and performance management
Conduct daily briefings, training sessions, and service quality checks to maintain consistency across outlets
Monitor revenue performance, upselling initiatives, cost control, inventory, breakage, wastage, and operational expenses
Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards
Review menus, promotions, guest preferences, and market trends to support business growth
Support budgeting, forecasting, reporting, and outlet performance analysis
Drive team engagement, productivity, and continuous service improvement across all outlets
Represent the hotel professionally when interacting with VIP guests, regular guests, and business partners
Requirements
Minimum 5–7 years of experience in Food & Beverage operations, with at least 2–3 years in a multi-outlet management role
Must have prior experience in luxury hotels
Must have experience with Italian restaurant concepts or Italian fine dining operations
Strong knowledge of luxury F&B service standards, restaurant operations, beverage service, and guest experience management
Excellent leadership, communication, and team management skills
Strong business acumen with experience in revenue generation, cost control, budgeting, and operational reporting
Guest-focused, detail-oriented, and able to handle high-pressure operations professionally
Fluent in English; additional languages such as Arabic or Italian are an advantage
Presentable, confident, and service-driven personality
Flexible to work according to business needs, including evenings, weekends, and holidays
Familiarity with POS systems, inventory systems, and hotel operating platforms is preferred
What's Offered
Competitive monthly salary based on experience
Employment visa and work permit sponsorship
Accommodation
Transportation
Duty meals
Paid holidays
Standard benefits as per local labor law, including annual leave, end-of-service benefits, and medical insurance
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