O&M professional - City Ops O&M

Job Summary

The Operations & Maintenance Professional is responsible for overseeing day-to-day operations and maintenance activities to ensure assets, facilities, infrastructure, and utilities operate safely, efficiently, and in accordance with organizational objectives. The role supports preventive, corrective, and predictive maintenance programs while driving continuous improvement, reliability, and service excellence.

Key Responsibilities

Operations Management

• Monitor and oversee daily operational activities to ensure uninterrupted service delivery.
• Ensure operational processes comply with company policies, procedures, and regulatory requirements.
• Coordinate with internal departments and external stakeholders to maintain operational efficiency.
• Support the development and implementation of operational strategies and improvement initiatives.
• Monitor operational performance indicators and recommend corrective actions when required.

Maintenance Management

• Develop and implement preventive, corrective, and predictive maintenance programs.
• Ensure maintenance activities are executed in accordance with approved schedules and standards.
• Monitor equipment performance, reliability, and maintenance effectiveness.
• Coordinate maintenance shutdowns, inspections, testing, and commissioning activities.
• Review maintenance work orders and ensure timely closure of maintenance requests.

Asset Management

• Support asset lifecycle management from commissioning through operation and replacement.
• Maintain accurate asset registers and maintenance records.
• Monitor asset condition and recommend refurbishment or replacement strategies.
• Participate in asset performance reviews and reliability improvement initiatives.
• Support implementation of asset management frameworks aligned with ISO 55001 principles.

Health, Safety & Compliance

• Ensure compliance with HSE policies, procedures, and regulatory requirements.
• Conduct site inspections and identify operational and maintenance risks.
• Support incident investigations and implementation of corrective actions.
• Ensure all operational and maintenance personnel follow safe working practices.
• Monitor contractor compliance with health, safety, and environmental requirements.

Performance Monitoring & Reporting

• Track operational and maintenance KPIs.
• Analyze system performance, downtime trends, and maintenance costs.
• Prepare operational reports, maintenance reports, and management dashboards.
• Develop recommendations to improve efficiency, reliability, and service quality.
• Support budgeting, forecasting, and resource planning activities.

Contractor & Stakeholder Management

• Manage maintenance contractors, service providers, and vendors.
• Review contractor performance against service level agreements (SLAs).
• Coordinate with consultants, authorities, and operational stakeholders.
• Support procurement activities related to maintenance materials and services.
• Participate in operational and maintenance meetings.

Continuous Improvement

• Identify opportunities for efficiency improvements and cost optimization.
• Support digital transformation initiatives, including CAFM, CMMS, and asset management systems.
• Implement best practices in operations, maintenance, and reliability engineering.
• Participate in audits and support compliance improvement initiatives.

Qualifications

• Bachelor's degree in Engineering (Mechanical, Electrical, Civil, Industrial, or related discipline).
• Professional certifications such as CMRP, PMP, IAM, ISO 55001, or equivalent are advantageous.
• Technical certifications related to facilities, infrastructure, utilities, or asset management are preferred.

Experience

• 4-8 years of experience in operations, maintenance, facilities management, infrastructure management, utilities, or asset management.
• Experience within large-scale developments, industrial facilities, infrastructure projects, airports, hospitality destinations, or smart cities is preferred.
• Experience managing multidisciplinary teams and maintenance contractors.