Parts Advisor

Job Requirements

Objective: Accurately identify customer parts requirements

• Maintain an up-to-date knowledge of new or updated parts via Desktop, and ensure parts bulletins, lists and catalogues are read and stored


• Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department


• Attend training courses to develop job-related knowledge


• Liaise with Parts Manager to monitor lost sales for inventory control

Objective: Maintain parts stock and stock records

• Ensure all stock is kept securely and in good condition


• Maintain stock control and guard against any unauthorised removal of parts stock


• Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager


• Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued


• Assist the parts manager in all aspects of stocktaking

Objective: Process parts orders efficiently

• Ensure all paperwork, documentation and parts requisitions are completed accurately


• Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely


• Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines


• Source the availability of additional parts from outside the Retailer


• Search for part numbers using the Electronic Parts Catalogue (EPAC, ETKA)

Objective:  Ensure the highest level of customer satisfaction

• Satisfy customer requirements by identifying parts accurately


• Answer customer queries regarding parts warranties in a manner that is easily understood


• Receive customers promptly and courteously


• Develop and maintain excellent relationships with customers by meeting and exceeding their expectations


• Maintain accurate customer records, including the Parts Club member’s database

Objective:  Contribute to departmental compliance with company policies and industry guidelines

• Ensure the department is kept clean and tidy


• Ensure the correct recycling of all disposed and damaged items in line with environmental regulations


• Adhere to all Health and Safety and Company policies and procedures


• Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to

Job Summary

• Accurately identify customer parts requirements


• Maintain parts stock and stock records


• Process parts orders efficiently


• Ensure the highest level of customer satisfaction


• Contribute to departmental compliance with company policies and industry guidelines