Performance & Analytics Senior Specialist

Performance & Analytics Senior Specialist

Role Purpose

To lead institutional performance management, analytics & executive reporting through advanced data analysis & digital dashboards, enabling evidence-based decision making & performance transparency.

Key Responsibilities

Performance Management

• Develop & manage institutional KPI frameworks 

• Monitor service performance across departments 

• Support strategic & operational reviews 

• Ensure alignment of KPIs with institutional objectives 

Analytics & Reporting

• Design & manage executive dashboards (Power BI) 

• Integrate data from ERP, HR, Finance & service systems 

• Ensure data accuracy, consistency & reliability 

• Produce monthly & quarterly performance reports 

Data Governance

• Establish data standards & validation processes 

• Monitor data quality & compliance 

• Coordinate with data owners 

• Maintain reporting documentation 

Insights & Decision Support

• Analyze trends, risks & performance gaps 

• Provide actionable insights to leadership 

• Support scenario analysis & forecasting 

• Translate data into strategic recommendations 

Team Management

• Supervise analysts & visualization staff 

• Build analytics capability within CoCE 

• Ensure timely delivery of reports 

Authority

• Access institutional performance data

• Approve dashboard standards

• Recommend KPI improvements

• Escalate data quality issues

Qualifications & Experience

• Bachelor’s degree in Data Analytics, Business, Engineering, or related field

• 8 - 10 years of experience in performance management or analytics

• Advanced Power BI & data modeling skills

• Experience in institutional or enterprise reporting preferred

• Knowledge of ISO and performance frameworks is an advantage

Competencies

• Data analytics & visualization

• Strategic reporting

• Attention to detail

• Business intelligence

• Communication 

• Results orientation