Personal Shopping Manager - Bloomingdale's - Riyadh

Description
• To manage the personal shopping department to initiate and drive a specialist and personalised selection for exclusive customers and contribute to maximise sales, customer satisfaction and customer loyalty


Responsibilities
Functional Roles and Responsibilities

• Keep abreast of the market trends and competitor activities at all times.

• Formulate a personal shopping strategy and plan together with projected budget requirements, in order to build and uphold the image of the organisation.

• Work with other business units in order to create concepts for promoting personal shopping experience to customers.

• Build and develop relationships with each Personal Shopping customer. Cultivate a culture of excellent customer service, leading by example. Ensure each customers needs are identified to recommend a range of products, maximise upon all sales opportunities and resolve customer concerns effectively and promptly.

• Maintain relationships with key customers by informing them of new arrivals, inviting them exclusively for previews, promotions and activities conducted in stores.

• Understand customer profiles and feedback to Marketing, Buying and Planning on current consumer trends. Contribute to buying practice in line with customer needs

• Ensure the customer database is maintained and updated with all the information pertaining to the exclusive customers.

• Develop, grow and establish networks in the market to build effective and sustainable business relationships resulting in the growth of the Personal Shopping customer database.

• Create and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities.

• Maintain confidentiality of customers’ personal information and assure the information will be solely utilised for the department store.

• Guide and motivate staff to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.


Qualifications
Education/Certification and Continued Education

• High School or “O” Levels

Years of Experience

• 5-7 years of retails sales experience of premium brands