Presales Engineer

Purpose

This role acts as a trusted technical advisor, supporting customers throughout the solution lifecycle from requirements gathering and solution design through to demonstrations, proof of concepts and technical implementation support.

Key Missions

• Support the Regional Sales Director during customer meetings and business development activities


• Deliver technical presentations, workshops and demonstrations of IDEMIA solutions


• Answer customer technical questions and articulate IDEMIA’s key differentiators


• Lead technical discovery sessions to understand customer requirements and business challenges


• Support Proof of Concept (POC) activities from planning through to completion


• Configure and deploy IDEMIA products and solutions for demonstrations and POCs


• Act as the primary technical contact for customers, partners and system integrators during evaluations and POCs


• Define solution architectures and recommend the most suitable products and services to meet customer requirements


• Prepare technical documentation, solution designs and customer presentations


• Work closely with Product Management to communicate customer feedback and market requirements


• Monitor competitor activity and industry trends and provide recommendations for product evolution


• Collaborate with Engineering, Product, Support and Sales teams to resolve technical issues


• Support project handover activities where required


• Provide accurate weekly and monthly activity reporting


• Travel across Saudi Arabia and the wider Middle East region as required

Profile & Other Information

• 2 to 5 years of experience in a customer facing technical, integration, pre sales or solutions engineering role


• Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering or a related discipline


• Experience working with enterprise software, security solutions, identity technologies or biometric systems is highly desirable


• Experience supporting customer demonstrations, technical workshops or proof of concepts


• Strong understanding of solution architecture and systems integration principles


• Excellent troubleshooting and problem solving skills


• Strong communication and presentation skills


• Experience working collaboratively with customers, partners and system integrators

Desirable Skills

• Experience with Physical Access Control, Identity Management or Security Solutions


• Linux administration or troubleshooting experience


• Knowledge of networking fundamentals and enterprise infrastructure environments


• Experience working within government, airport, transportation, public security or critical infrastructure environments


• Arabic language skills would be advantageous