Project Coordinator

Join Our Team as a Project Coordinator!  

New Metrics is a leading human-centric transformation consultancy, empowering organizations to enhance employee productivity, maximize customer lifetime value, and achieve sustainable growth. Our integrated approach combines advanced technology, real-time insights from structured and unstructured data, and a deep understanding of human behavior. New Metrics delivers end-to-end solutions across the customer lifecycle—from acquisition to advocacy—embedding ESG principles throughout. By leveraging data-driven insights and innovative strategies, we optimize customer journeys, boost loyalty, and enable clients to thrive in competitive, customer-focused markets. 

Our values—Be Bold, Be Curious, Be Human-Centric—guide everything we do. Our mission is to create meaningful impact by empowering businesses and delivering measurable human value.  
 

Click here to learn more about New Metrics. 

Click here to apply for the role.

About the Job  
 
New Metrics delivers recurring consumer and citizen focus-groups and workshops across the Kingdom as part of its CX, research and measurement engagements. These sessions gather first-hand feedback that feeds directly into client leadership decisions.  

This role exists to give each engagement a single, dedicated, on-the-ground owner of those workshops — someone whose job is to run them end-to-end to a consistent standard.  

The role carries a second mandate: coordination and administrative support for the New Metrics KSA office, keeping the Riyadh operation running smoothly between sessions.  

The coordinator owns the running of the sessions and the standardized session record; analytical interpretation, cross-session synthesis.  

Your Main Duties Will Include:  

A. Workshop & focus-group operations (primary)  

Pre-session — planning & readiness  

• Own the rolling workshop calendar against each engagement's agreed regional distribution; keep it current and flag scheduling risks early.  

• Act as the single liaison to the attendance vendor: hand over the client-provided participant list, oversee outreach and attendance confirmation, and chase shortfalls so each session hits its target numbers.  

• Book and prepare venues across the relevant regions; confirm room setup, seating, connectivity, refreshments, signage and accessibility.  

• Coordinate session logistics: travel, equipment, printed and interactive materials, ice-breaker tools, evaluation/feedback forms and participation certificates.  

• Prepare and check all on-site technology ahead of time, including recording devices and any AI-assisted transcription/summarization tools.  
  
  

On-site — session delivery  

• Be the dedicated New Metrics presence at every workshop; serve as the consistent on-the-ground face for the client and participants.  

• Run participant check-in, distribute and collect feedback/evaluation forms, and issue participation certificates.  

• Place and operate recording devices on tables; confirm clean capture throughout the session.  

• Support the moderator: manage the room, pass the microphone, keep to the agenda and timings, and take structured notes.  

• Manage on-site issues (late participants, technical glitches, room problems) calmly and resolve them in real time.  
  
  

Post-session — recording & reporting  

• Produce the executive summary for submission to client leadership on the day of each session.  

• Produce the standardized detailed session report by in the same day, covering attendance, logistics, captured participant feedback, and an AI-assisted summary of the discussion (using the approved transcription/summarization tools applied to the Plaud capture).  

• Maintain the session archive (recordings, notes, materials, feedback, reports) in an organized, retrievable structure.  
  
  

B. KSA office coordination & administration (secondary)  

• Provide day-to-day coordination and administrative support to the New Metrics KSA office between workshop commitments.  

• Coordinate logistics for other in-Kingdom engagement activity (e.g. field-work coordination, trainings, stakeholder meetings) as needed.  

• Support local document handling, filing and basic record-keeping for the KSA office.  

• Help onboard and coordinate field staff and vendors operating within the Kingdom.  

• Act as a local point of contact for KSA-based operational and administrative matters.  

 


What We Expect From You: 

• 3–6 years' experience in events coordination, field operations, project coordination, or office management — ideally including on-site event delivery and vendor management.  

• Demonstrated ability to run multiple events end-to-end across different locations, on schedule and to budget.  

• Comfortable with frequent domestic travel across the Kingdom.  

• Experience operating in a client-facing or government-facing context is strongly preferred; familiarity with KSA government client expectations is an advantage.  


• Bachelor's degree or equivalent practical experience.  


• Languages: Native/fluent Arabic (participant- and client-facing) and working proficiency in English (internal coordination and reporting).  

• Strong organizational and logistics skills; able to juggle a rolling calendar, vendors, venues and travel without dropping details.  

• Clear, professional written communication — capable of producing clean executive summaries and structured session reports from notes and AI-assisted transcripts.  

• Calm, resourceful problem-solving under live event conditions.  

• Comfortable and confident with technology: recording devices, AI transcription/summarization tools, collaboration and reporting software.  

• Professional, presentable and service-minded; a dependable face for the client.  

• Discretion and reliability in handling participant data and client materials.  

Working Conditions
  

• Based in Riyadh, with regular travel across the Kingdom's regions to deliver workshops.  

• Travel is concentrated around the workshop calendar and is a core, expected part of the role — this is the dedicated workshop owner, by design.  

• Some sessions and preparation may fall outside standard office hours depending on participant availability.  

What You Can Expect From Us  

At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.   

When you join our team, you can expect:   

1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:   

• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience   

• 94% of our employees feel included and have a sense of belonging   

• 94% of employees trust their manager   

2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives   

3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value   

4. A comprehensive focus on flexibility, wellness and result orientation in operation   

5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge   

6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career   

7. A commitment to environmental sustainability, creating a positive impact on the world around us   

Join our passionate team at New Metrics and make a meaningful impact on the world of experience management! Our values, mission, and culture drive us to create flawless experiences that matter. If you're ready to delve deeper and contribute to our vision, apply now. We can't wait to hear from you!