Quality Coordinator

The Quality Specialist is responsible for
monitoring and maintaining product and service quality standards to enhance
customer satisfaction and ensure compliance with regulatory and company
standards. This role involves supporting the commercial teams by identifying
improvement areas, implementing quality control measures, and coordinating
corrective actions to ensure consistent quality in products, processes, and
services.

Key Responsibilities:

·         Quality Monitoring & Inspection: Perform regular checks
on commercial products and services, ensuring they meet company quality
standards and specifications. Collaborate with suppliers and vendors to address
quality concerns.

·         Customer Complaint Handling: Investigate and analyze
customer complaints related to product quality or service. Identify root causes
and work with relevant teams to implement corrective actions to prevent
recurrence.

·         Documentation & Compliance: Ensure all
documentation related to quality standards, audits, and corrective actions is
accurately maintained. Support compliance with applicable regulations, industry
standards, and company policies.

·         Process Improvement: Support continuous
improvement initiatives by analyzing data, identifying areas for enhancement,
and suggesting process adjustments to improve efficiency, reduce costs, and
increase customer satisfaction.

·         Supplier & Vendor Management: Work closely with the
purchasing team to assess and monitor supplier quality performance, ensure
supplier compliance with company standards, and support supplier audits.

·         Training & Support: Provide training to the
employees and support teams on quality standards, policies, and procedures.
Promote a quality-focused culture across departments to enhance awareness and
commitment.

Key Performance Indicators (KPIs):

·         Customer Complaint
Resolution Time: Achieve an average resolution time of 7
working days for customer complaints.

·         Product Return Rate: Maintain a product return rate of X% (set by management) or below.

·         Compliance Rate: Ensure 100% compliance with regulatory and company quality standards.

·         Supplier Quality
Compliance: Achieve X% (set by management) of
suppliers meeting company quality standards consistently.

·         Process Improvement
Initiatives: Successfully implement X (set by
management) quality improvement initiatives per year.

Minimum Qualifications:

·         Education: Diploma or bachelor’s degree in a related
field.

·         Experience: Minimum 1-2 years of experience in quality
assurance, compliance, or a similar role in a commercial or retail environment.

·         Certifications: Certification as a
Certified Quality lead audit, Certified Quality Technician , or similar is
preferred.

Knowledge, Skills, and Abilities:

·         Technical Knowledge:
Familiarity with quality management systems (QMS), ISO standards, and data
analysis tools.

·         Skills: Strong analytical skills, problem-solving, and attention to detail with the
ability to work across various departments.

·         Abilities: Capable of managing multiple tasks effectively and working in a fast-paced
commercial environment.

Language & Communication Skills:

·         Language Requirements: Fluent in English;
proficiency in additional languages is a plus.

·         Communication Skills: Excellent verbal and
written communication skills, with the ability to work effectively with
internal teams and external partners.

Requirements

·         Education: Diploma or bachelor’s degree in a related
field.

·         Experience: Minimum 1-2 years of experience in quality
assurance, compliance, or a similar role in a commercial or retail environment.

·         Certifications: Certification as a
Certified Quality lead audit, Certified Quality Technician, or similar is
preferred.

Knowledge, Skills, and Abilities:

·         Technical Knowledge:
Familiarity with quality management systems (QMS), ISO standards, and data
analysis tools.

·         Skills: Strong analytical skills, problem-solving, and attention to detail with the
ability to work across various departments.

·         Abilities: Capable of managing multiple tasks effectively and working in a fast-paced
commercial environment.

Language & Communication Skills:

·         Language Requirements: Fluent in English;
proficiency in additional languages is a plus.

·         Communication Skills: Excellent verbal and
written communication skills, with the ability to work effectively with
internal teams and external partners.