Repair & Maintenance Branch Manager

What You'll Do

• Lead and manage all daily operations of the Repair & Maintenance Branch to ensure service excellence and operational efficiency.


• Oversee repair, maintenance, installation, and technical support activities.


• Ensure timely completion of service requests and achievement of service KPIs.


• Manage and develop a team of service engineers, technicians, and support staff.


• Monitor branch performance, productivity, and customer satisfaction levels.


• Handle escalated customer complaints and implement corrective actions.


• Control branch expenses and ensure achievement of revenue and profitability targets.


• Manage spare parts inventory and ensure stock availability and accuracy.


• Ensure compliance with company policies, quality standards, and safety regulations.


• Prepare branch performance reports and provide recommendations for continuous improvement.


• Coordinate with sales, logistics, and headquarters teams to enhance service operations.


• Drive operational improvements to increase efficiency and customer experience.

What You Must Have

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Business Administration, or a related field.


• 5+ years of experience in repair, maintenance, service operations, or technical support functions.


• Minimum 3 years of leadership or branch management experience.


• Strong knowledge of service center operations and maintenance processes.


• Experience managing technicians, engineers, and cross-functional teams.


• Strong customer service and complaint management skills.


• Excellent leadership, communication, and problem-solving abilities.


• Experience managing budgets, operational costs, and service KPIs.


• Proficiency in Microsoft Office and ERP/Service Management systems.


• Ability to work in a fast-paced environment and manage multiple priorities.

Nice If You Have

• Lean, Six Sigma, or process improvement certification.


• Experience with field service management systems.


• Familiarity with LG Electronics products and service standards.


• Strong analytical and reporting skills.


• Knowledge of Saudi market service operations and customer expectations.


• PMP, ITIL, or other relevant professional certifications.