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Senior Specialist - Design & Delivery

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Job Description - Senior Specialist - Design & Delivery

Description

The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN. This role requires a strong understanding of F&B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries.

Key Responsibilities

Operations & Support

  • Support the Senior Manager in managing F&B Material Control and Event Management systems to ensure efficient and effective operations.
  • Collaborate with cross-functional teams to identify, recommend, and implement process improvements.
  • Support the closure of ServiceNow tickets related to Material Control and Event Management applications.
  • Develop and maintain system documentation, process guides, and support procedures.
  • Provide training and support to business users and team members on system functionality and processes.
  • Stay updated on industry trends, technologies, and best practices related to Material Control and Event Management systems.
  • Coordinate with Application Operations teams to facilitate smooth project handovers and ongoing support.
  • Provide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third-party providers for Level 3 issue resolution.
  • Monitor system performance, identify areas for improvement, and proactively address operational risks.
  • Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity.
  • Support Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems.
  • Support Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems.
  • Coordinate application integrations with ERP, Finance, CRM, POS, and other business systems.
  • Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT).
  • Ensure system configurations, workflows, and integrations align with business requirements and operational objectives.
  • Support data accuracy, reporting, and system governance initiatives.


Requirements
  • Bachelor's degree in IT or related field.
  • Minimum of 3-4 years of experience in material control or event management systems within the entertainment industry.
  • Strong service support skills with a proven track record of successful assistance in project delivery.
Original job Senior Specialist - Design & Delivery posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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