Senior Specialist - Destination Experience

Qiddiya Investment Company is seeking a passionate and experienced Senior Specialist - Destination Experience to enhance and elevate the overall visitor experience across the Qiddiya destination. In this role, you will lead initiatives that focus on optimizing guest interactions, ensuring memorable and seamless experiences that align with Qiddiya’s vision as a premier entertainment and lifestyle destination.

Responsibilities

• Design and implement comprehensive destination experience strategies to improve guest satisfaction and engagement.
• Collaborate with various stakeholders including operations, marketing, and customer service teams to ensure a cohesive experience delivery.
• Analyze visitor feedback, data, and behavioral trends to identify opportunities for enhancing the guest journey.
• Lead the development of customer journey maps, touchpoint enhancements, and experience innovation projects.
• Monitor and assess the effectiveness of experience initiatives and recommend improvements based on insights.
• Coordinate with external partners and vendors to maintain high-quality service standards.
• Stay abreast of industry trends and best practices in destination experience management to drive continuous improvement.
• Develop training materials and programs to embed customer-centric culture across teams.

• Bachelor’s degree in Hospitality, Business, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience, destination management, or related roles.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and stakeholder management skills.
• Proven track record in developing and implementing successful customer experience strategies.
• Ability to work collaboratively in a fast-paced, multidisciplinary environment.
• Passion for delivering exceptional guest experiences and innovation.
• Proficiency in customer experience management tools and software is a plus.

Comprehensive benefits package