Service Advisor

Company : Lucid Motors

Job Type : Full Time

Riyadh, Saudi Arabia

Job Description - Service Advisor

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Role Purpose

Facilitate service center operations by managing customer interactions, coordinating manpower and facilities, and ensuring targets related to customer satisfaction, customer retention, and productivity are achieved while following company procedures and standards.

Key Responsibilities

Conduct pre-acceptance vehicle inspections, including checking for body damage, valuables, and accessories, and document findings with the customer.

Support achievement of Customer Satisfaction Index (CSI) and customer retention goals through professional customer engagement.

Coordinate with Chief Technicians on job assignments, diagnostics, and final vehicle inspections to ensure repairs meet customer expectations.

Promote a "Guest Centric" and "Fix-It-Right" mindset within the service team.

Coordinate with the Parts Department to ensure availability of spare parts and timely vehicle delivery.

Follow up on service complaints, issues, and concerns and escalate them to the Workshop Floor Manager when necessary.

Monitor service progress and maintain communication with customers throughout the repair process.

Minimum Requirements

Experience: +3 years of experience in automotive service operations, customer service, and service center activities is preferred.

Technical Knowledge: Strong understanding of vehicle inspection, service processes, and coordination with technicians and parts departments.

Communication Skills: Ability to interact professionally with customers and coordinate with internal service teams.

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