Social Media Specialist

Position Summary

The Social Media Specialist is responsible for managing
social media interactions, responding to customer inquiries, handling
complaints, and maintaining a positive brand presence across digital
communication channels. This role focuses on community management, customer
engagement, WhatsApp Business communication, and monitoring AI platforms across
different sectors to support effective customer service and digital operations.

The ideal candidate is responsive, detail-oriented, and
capable of managing multiple communication channels efficiently in a fast-paced
environment.

Requirements

Social Media & Community Management

• Monitor
  and manage customer interactions across social media platforms.
  
• Respond
  to comments, direct messages, inquiries, and complaints professionally and
  promptly.
  
• Maintain
  a consistent brand voice across all customer-facing digital channels.
  
• Escalate
  complex complaints and sensitive customer issues to the relevant
  departments.
  
• Monitor
  customer feedback and identify recurring concerns or service improvement
  opportunities.
  

Customer Communication & WhatsApp Business

• Manage
  customer inquiries and follow-ups through WhatsApp Business.
  
• Provide
  accurate information regarding company services, offers, and customer
  requests.
  
• Ensure
  timely responses and maintain high standards of customer communication.
  
• Document
  and follow up on unresolved inquiries and complaints.
  
• Coordinate
  with relevant teams to ensure customer issues are addressed effectively.
  

AI Platform Monitoring & Digital Operations

• Monitor
  AI platforms and tools across different sectors to identify relevant
  information, trends, and developments.
  
• Review
  AI-generated responses or outputs when relevant to customer communication
  and operational requirements.
  
• Identify
  potential issues, inconsistencies, or opportunities for improvement in
  AI-assisted platforms.
  
• Support
  the effective use of digital tools to improve response times and customer
  experience.
  

Performance & Coordination

• Manage
  multiple communication channels while maintaining accuracy and response
  quality.
  
• Work
  efficiently under pressure and meet expected response-time standards.
  
• Coordinate
  with the Marketing team and other departments to ensure consistent
  communication.
  
• Track
  recurring inquiries, customer feedback, and communication issues.
  
• Contribute
  to improving community management processes and customer engagement.
  

Qualifications & Requirements

Eligibility & Language

• Fluent
  in both Arabic and English, written and spoken.
  

Experience

• Proven
  experience in social media community management.
  
• Practical
  experience handling comments, complaints, direct messages, and customer
  inquiries.
  
• Experience
  communicating with customers through WhatsApp Business.
  
• Experience
  monitoring AI platforms across different sectors.
  

Skills & Competencies

• Excellent
  written and verbal communication skills in Arabic and English.
  
• Strong
  customer service and complaint-handling skills.
  
• Fast
  response time and effective prioritization.
  
• Ability
  to manage multiple platforms and tasks simultaneously.
  
• Strong
  attention to detail and problem-solving skills.
  
• Ability
  to work effectively in a fast-paced environment.
  
• Professional
  communication style and strong organizational skills.
  

Benefits

Benefits & Growth Opportunities

• Competitive salary package.
  

• 5 working days per week.
  

• Comprehensive health insurance coverage.
  

• Professional development and internal training opportunities.
  

• Career growth opportunities within the company.
  

• Supportive and professional work environment.