Sr Spec, IT Business Analysis (Service Delivery Leader, PMX)

Job Title: Sr. Specialist, IT Business Analysis (Service Delivery Leader, PMX)

Job Code: 36726

Job Location: Melbourne, FL

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

We are seeking a highly motivated and experienced IT Service Delivery Leader – Program Management (PMX) to oversee the successful delivery of complex programs and projects across the organization. This role requires a strong background in program management, service delivery, and leadership, with the ability to drive strategic initiatives, manage cross-functional teams, and ensure alignment with business objectives. The ideal candidate will be a results-oriented leader who thrives in a fast-paced environment and is committed to delivering exceptional outcomes.

Essential Functions:

• Lead the planning, execution, and delivery of large-scale programs and projects, ensuring they are completed on time, within scope, and within budget.


• Define program objectives, success criteria, and key performance indicators (KPIs).


• Oversee the end-to-end delivery of services, ensuring high-quality outcomes and customer satisfaction.


• Continuously monitor and improve service delivery processes to enhance efficiency and effectiveness.


• Build strong relationships with internal and external stakeholders, including senior leadership, clients, and cross-functional teams.


• Act as the primary point of contact for program-related communications and updates.


• Manage and mentor program managers, project managers, and other team members, fostering a culture of collaboration and accountability.


• Provide guidance and support to ensure successful program execution.


• Identify potential risks and issues, develop mitigation strategies, and proactively address challenges to ensure program success.


• Maintain a risk register and regularly report on risk status to stakeholders.


• Align program delivery with organizational goals and strategic priorities.


• Contribute to the development of long-term plans and roadmaps for service delivery and program management.


• Identify opportunities for process optimization and implement best practices to improve program management and service delivery.


• Leverage data and analytics to drive decision-making and continuous improvement.


• Develop and deliver regular reports on program status, performance metrics, and key achievements.


• Provide insights and recommendations to senior leadership based on program outcomes.

Qualifications:

• Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

Preferred Additional Skills:

• PMP, ITIL, or other relevant certifications are highly desirable.


• Experience in industries such as IT, consulting, or professional services is a plus.


• Familiarity with change management principles and practices.


• Experience leveraging data and analytics to drive program success and service delivery improvements.

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