System and Virtualization Engineer

System and Virtualization Engineer

Location:

Riyadh / Jeddah Kingdom of Saudi Arabia

Language/s: Fluent English, Arabic is a plus.

Travel rate: 30 - 50 %

This is a technical role, providing post-sales consulting in the technology industry. The Professional Services Consultant works with clients remotely and/or onsite on engagements of high complexity. The consultant has demonstrated his/her ability to participate to the success of projects from the pre-sales/scoping phase to project closure. He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, systems and virtulization products implementation and optimization, with any related documentation. His/her ability to learn new technologies, products or solution is recognized. The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing & implementing IT solutions. The consultant mentors team members and shares experience and knowledge every day.

The Professional Services Consultant activities include but are not limited to:

• Develops a thorough understanding of the customer engagement (objectives, project scope, business and technical requirements).
  


• Leads technical conversations to clarify and assess all aspects of an engagement.
  


• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements. Estimates work efforts.
  


• Performs project risk analysis based on technical elements and implement mitigations plans.
  


• Participates in design workshops with customers and/or partners and provides input as necessary.
  


• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc...
  


• Performs deployment, configuration, testing and troubleshooting of solutions in the customer environment. Work closely with PMO team to ensure successful completion of projects.
  


• Assists customers through the rollout, migration or go-live phase for the deployed solution.
  


• Delivers knowledge transfer sessions for customer's staff on the relevant our solutions.
  


• Proactively communicates relevant project information to customer and/or management as appropriate.
  


• Participates to highly visible projects.
  


• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery.
  


• Reviews peer documents for technical accuracy and quality assurance.
  


• Ensures that project documents are accurate, complete, current and stored appropriately.
  


• Completes and submits internal required administrative tasks (timesheets, activities report, project reports, etc.).
  


• Continuously works on developing knowledge and skills to remain proficient with the relevant technologies, products and services by using self-study materials or by attending trainings (as required).
  


• Proposes and implements changes in relation to Professional Services practices.
  


• Mentor new hires during on boarding phase. Provide insight on technical aspects as well as procedures and practices.
  


• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
  


• Works closely with services and sales organizations.