Tamheer - Specialist-Customer Service

Job Purpose:

Support the customer service journey by welcoming customers, understanding their initial needs, ensuring that the required information and documents are complete, and guiding them through the appropriate next steps to ensure a smooth and positive customer experience.

Key Responsibilities:

• Welcome customers and provide a professional and positive first point of contact.
• Understand customers’ initial inquiries and service needs.
• Review and verify the availability and completeness of the required documents and information.
• Guide customers on any missing documents or information and advise them on the appropriate source or process to obtain them.
• Ensure customers are adequately prepared before proceeding to the next stage of the service process.
• Direct customers to the appropriate concerned employee or department based on their needs.
• Provide clear and accurate information regarding service procedures and requirements.
• Maintain a professional, customer-focused approach and support a smooth customer journey.
• Perform other related tasks and duties as assigned.