(1094) Change Management Consultant - CSD

Brief description

The main purpose of this position is to design, implement and assess change management plans in support of major Corporate Services Department (CSD) projects for quality execution and sustainability to ensure the benefits of organisational change initiatives are achieved.

The successful candidate will facilitate change for major projects that CSD implements within the department or the South African Reserve Bank (SARB), excluding projects undertaken by the Project Management Division.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Apply a structured change management approach and methodology for the people impact of change due to of all allocated CSD projects and initiatives as developed by the Change Management Centre of Excellence within the SARB.


• Contribute to pre-planning activities (including success criteria) and provide change management input to ensure the elements of change are considered in planning the approach of projects.


• Design and facilitate the implementation of change plans, deliverables and priorities in sequence to the project plan, including communication, stakeholder management, resistance and transition plans, as well as issues and the risk log.


• Conduct assessments on a project level (readiness, impact and training), analyse and interpret the results thereof, provide recommendations/interventions and reports, and execute approved interventions to assist stakeholders in decision-making.


• Conduct assessments at the appropriate time (readiness, impact and training) and produce relevant reporting and feedback to assist stakeholders in decision-making.


• Develop and implement a stakeholder and communications plan on a project level, manage and engage the stakeholder network landscape, and link it to relevant communication channel activities and roadmaps.


• Develop basic training material (e.g. quick reference cards), and coordinate and facilitate training conducted by third parties.


• Facilitate the development of and communicate the post-implementation support model for stakeholders.


• Prepare analytical change reports, identify goals and metrics, and make recommendations to guide, advise and influence decision-making throughout the change process, including post-implementation reviews.

Job requirements

To be considered for this position, candidates must be in possession of:

• a Bachelor’s degree (NQF 7) in Human Science, Business or an equivalent qualification; and


• five to seven years of job-related change management experience.
   

Additional requirements include:

• verbal and written communication skills;


• flexibility;


• a drive for results;


• teamwork skills;


• a service and stakeholder focus;


• judgement and decision-making skills;


• analytical and problem-solving skills; and


• resilience