Account Manager

Role Overview:

• Own and manage an assigned portfolio of clients, building long-term relationships.
• Regularly engage with clients via calls, emails, and meetings to maintain satisfaction. • Resolve client issues swiftly, coordinating with internal teams when necessary.
• Sales by identifying gaps, needs, and opportunities within accounts.
• Actively upsell additional features and drive adoption of under-utilized services.
• Track account health metrics and proactively address risks to retention.
• Provide client feedback to product and training teams for continuous improvement.
• Key account management in conjunction with the assigned sales team member

Qualifications & Requirements:

• Matric
• Sales/Estate Agency qualification would be advantageous
• Valid drivers’ licence and own reliable transport
• Strong interpersonal and relationship-building skills.
• Commercial acumen with ability to spot opportunities and upsell.
• Excellent problem-solving and conflict-resolution ability.
• Structured and proactive in managing client communications.

Experience:

• 3 – 5 years sales experience with a strong knowledge and understanding of the property market
• Key client management
• Business Development experience

Technical Skills:

Computer skills and the ability to work with IT software programs , specifically Lightstone Toolkit and Prop Data System and all Microsoft programs.

Non-Technical Skills:

• Excellent verbal and written communication skills
• Must have a wealth of initiative
• Must have good business skills
• Must have good negotiation skills
• Must be result-orientated
• Must have the ability to identify opportunities
• Excellent people skills
• Good time management skills and willingness to work to meet sales targets
• Must have mobility/own transport as the position requires extensive client visits
• Excellent telephone skills required for cold calling and support calls
• Positive outlook on life, work and other people
• Passionate about sales and working with people
• Able to prioritise work and deliver to deadlines
• Ability to work well in a team as well as individually
  

What we offer:

• Market-related salary
• 25 days Leave
• An opportunity to be part of a cutting-edge data business
• Hybrid working model and flexible culture

Company Overview:

Lightstone is an intelligent solutions company with strong, industry-specific expertise and core capabilities in data management, GIS, analytics, and software development.

We specialize in delivering integrated, online knowledge solutions, batch and real-time data quality solutions.

We hire exceptional people and provide them with the environment where they can excel. Our non-corporate culture encourages flexibility, collaboration, and innovation.

We pride ourselves in our core values to Encourage Participation, Respond to Changing Needs and Win Together, which are reflected in each development, project, product, or service we undertake to deliver.