Agent: Collections

Purpose Statement

• To provide mostly first-level, routine support services to Capitec clients and internal teams for specific products and services to optimise client experience and minimise risk in line with Capitec’s quality standards policies, processes, and systems. 


• To provide support, in accordance with clear guidelines and instructions, by investigating and resolving problems and providing educational or sales information about the product or service, working across a number of digital and communication platforms, and when required, across functional support areas.  


• To meet set targets and SLAs for effective service delivery and team effectiveness.
  
   

Experience

Minimum/Ideal:

• 1-2 years’ experience in financial services such as banking/insurance, retail, and client service environment (role specific) 

Qualifications (Minimum)

Qualifications (Ideal or Preferred)

Knowledge

Minimum/Ideal:

• General awareness and understanding of the basic service/contact centre skills and knowledge


• General office and information systems 


• Client service principles

Skills

Conditions of Employment