Agent Processing & Fulfilment (12 month contract)

The core purpose of this role is to provide customer service and
account support for New Business and Existing Customer as well as WW Staff.
This includes card delivery, FICA verification, loan draw downs and other
general account management. This happens across multiple channels (Multimedia,
Outbound Chase, Whatsapp). The agent is required to effectively resolve the
customers query, while ensuring key metrics are adhered to and that quality
service is provided consistently.

• Monitoring and Reporting
  
• Accurate Data Capturing
  
• Customer Service
  
• Stakeholder Management
  

Requirements

MINIMUM QUALIFICATION

• Matric / Grade 12 / NQF Level 4
  Qualification
  

 EXPERIENCE
REQUIRED

• 1 – 2 years call
  centre or back -office processing experience.
  
• Experience in the
  Processing & Fulfilment Agent role is a distinct advantage
  
• Experience and knowledge of WFS products would be an advantage.
  
• FICA, Card logistics/back office and banking experience is
  advantageous. 
  

ADDITIONAL
REQUIREMENTS

• Preferred knowledge of
  Visa Credit Card Product.
  
• Preferred knowledge of
  customer relationship management systems (Trim, Customer Central, CASA,
  CAMS, WFO, OM4, OpenText and UTi Track and Trace).
  
• Excellent Analytical
  skills.
  
• Computer Literacy –
  Microsoft.
  
• Knowledge of all
  Sanctions and AML Policies and Procedures including the ID and
  Verification Business Rules.
  
• Ability to track
  delivery through vendor’s tracking system (Fusion and Track & Trace)