Area Coach

• Oversee and manage multiple restaurant/store operations within the Southern Cape region.
  
• Ensure all stores consistently meet operational, financial, and customer service targets.
  
• Drive sales growth, profitability, and operational efficiencies across the region.
  
• Monitor and improve food quality, hygiene, health & safety, and brand compliance standards.
  
• Conduct regular store visits, audits, and performance reviews.
  
• Coach, mentor, and develop Restaurant General Managers and store leadership teams.
  
• Ensure effective labour management, scheduling, and cost control.
  
• Analyse operational reports, identify trends, and implement corrective action where required.
  
• Support recruitment, onboarding, training, and succession planning initiatives.
  
• Drive employee engagement and maintain a high -performance culture.
  
• Ensure compliance with company policies, procedures, and operational standards.
  
• Manage escalated operational and customer -related concerns professionally and efficiently.
  

Requirements

• Previous KFC experience is essential.
  
• Proven experience managing multiple stores within a QSR/Fast Food environment.
  
• Strong operational and leadership experience within franchise or corporate restaurant operations.
  
• Solid understanding of store profitability, food cost control, labour management, and operational reporting.
  
• Strong people management and coaching ability.
  
• Excellent communication and problem -solving skills.
  
• Ability to work in a high -pressure, fast -paced environment.
  
• Valid driver’s license and willingness to travel extensively within the region.
  
• Computer literate with strong reporting and administrative skills.
  
• 3–5+ years’ experience in an Area Coach / Area Manager / Regional Manager role.
  
• Strong understanding of QSR operational KPIs and franchise standards.
  
• Experience managing high -volume stores.
  

Benefits