Asset Mngt: Team Leader Client Services

Location

This role is based in Cape Town, Waterfront V&A

Job Purpose

Job Responsibilities

• Build strong relationships with external stakeholders by identifying needs; paying on time; resolving queries timeously; networking and regular communication.


• Build and maintain working relationships by fostering collaboration; ongoing communication; assigning responsibility and accountability and sharing relevant information.


• Ensure transformational target are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list.


• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).


• Participate in the development and implement action plans to address issues raised in culture surveys to improve results.


• Address issues raised in culture surveys by participating in the development and implementation of action plans.


• Create a client service culture through various required interventions.


• Support and encourage staff to participate and support corporate responsibility initiative.


• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.


• Encourage team to generate innovative ideas and share knowledge.


• Improve turn-around times by mentoring staff and measuring performance according to SLAs.


• Contribute to Business unit profitability by preventing and minimizing financial losses and monitoring expenses.


• Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required.


• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.


• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.


• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.


• Contribute to team effectiveness byfollowing the recruitment process when recruiting talent.


• Maintain a capable high performing team andensure an environment for optimal performance is created by identifying talent pool through conducting career conversations; utilising the talent grid principles and developing talent retention programmes (e.g rotation).


• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.


• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.


• Meet team objectives by scheduling and coordinating staff and resources according to daily SLAs.


• Improve team performance by identifying staff performance gaps from assessment evaluations; analysing performance data from the Management Information System (MIS); mentor and coach.


• Drive workflow efficiency by reviewing work for quality; constantly checking and monitoring systems; allocating resources; organising staff and coordinate activities according to work volumes.


• Resolve work obstacles by investigating; identifying root cause; selecting best alternatives and provide feedback to relevant stakeholders.

Essential Qualifications - NQF Level

Minimum Experience Level

Technical / Professional Knowledge

Behavioural Competencies

Employment Equity

Preference will be given to individuals from underrepresented groups.