Assistant Manager | Institutional Client Operations | Shared Services

Job Summary

This role is responsible for leading the Institutional Shared Services team, with a primary focus on strengthening and overseeing internal controls and processes to ensure compliance with AML, FATCA, CRS, and Data Protection regulations across multiple jurisdictions. The role plays a key part in safeguarding regulatory compliance, enhancing data integrity, and supporting operational excellence across Institutional Operations in South Africa, Namibia, Botswana, and Bermuda.

Job Responsibilities

•    Collaborating with Compliance in ensuring that all new legislation as well as changes to existing legislation and regulations are understood and implemented successfully across operational teams and relevant regions
•    Design, implement, and maintain manual and automated controls for AML, FATCA, CRS, and Data Protection compliance.
•    Monitor the effectiveness of operational controls and client operations processes and address gaps as identified.
•    Lead and develop team members with a focus on skillset development, growth and continuous improvement.
•    Implement and oversee Institutional training programmes aimed at complying with legislative requirements and operational needs.
•    Engage with external auditors and internal control owners in managing the end-to-end ISAE3402 control report process, including assessing the completeness and accuracy of controls contained in the report.
•    Manage regulatory submissions on behalf of Institutional Operations.
•    Maintain the Risk and Control Matrix related to regulatory and fraud controls, facilitate annual compliance assessments, and manage the documentation and implementation of Compliance Risk Management Plans (CRMPs).

•    Build stakeholder relationships with the broader business and specifically Assurance teams and represent Institutional Operations in regulatory forums.
•    Lead CRM system enhancements and process improvements.
•    Assist the broader Client Operations team with fraud risk management and awareness initiatives.

Key Activities

•    Provide compliance and regulatory guidance as the point-person to the Institutional Operations business teams.
•    Manage engagements with the Group Assurance function, including audit processes and follow-up action points.
•    Oversee control implementation and ongoing monitoring to ensure the accuracy and completeness of client CRM data.
•    Drive and communicate areas for data quality improvements.
•    Define required scope changes to CRM systems, including defining any logic changes. Monitor outcomes and establish appropriate testing and implementation plans.
•    Review escalations and client onboarding/offboarding exception approvals.
•    Review transaction anomaly and cash thresholding reporting, and ongoing client screening results.
•    Manage ad-hoc and regular regulatory reporting and data submissions, including FATCA/CRS reporting.
•    Manage the maintenance of process notes for operational and training use by institutional operations teams. 
•    Conduct training to new starters and the broader Institutional Operations team.

Competencies

•    Strong stakeholder management skills.
•    Effective planning and prioritisation.
•    Ability to work independently.
•    Clear communication skills.
•    Strong analytical ability.
•    Proficiency in Microsoft Excel and Word.
•    Exposure to Power BI and Power Automate would be advantageous.

Additional Exposure
The role may involve broader responsibilities across Institutional Operations, including exposure to Institutional Operations Tax and Bermuda Operations.

Education

Required:
•    BCom or BBusSc in Finance, Accounting, Economics, or Law.
•    Minimum 2+ years’ experience in financial services.
•    Experience in control framework design or implementation.
•    Experience managing or leading a team.

Advantageous:
•    Qualified CA(SA),
•     Asset management experience
•    AML/FATCA/CRS exposure,
•    Prior experience with ISAE 3402 report preparation or review.

Location and Closing date

Location: Cape Town

Closing date:  20 July 2026