B2B Strategic Account Manager

Be responsible for owning and growing a portfolio of long-term customer relationships within a high-output collaboration technology enterprise. As a trusted advisor, this mid to senior-level, full-time position focuses on sustained value creation, deep partnership, and long-range technology planning within established client environments.

The position requires regular on-site engagement with clients. By collaborating closely with internal delivery, operations, and leadership teams, you will ensure consistent execution, align forward-planning technology roadmaps, and deepen the corporate footprint across mature accounts.

The outcome expected from this position relies on driving account retention, managing renewals and service agreements, and delivering structured commercial growth over time. This role does not involve people management responsibilities, allowing the specialist to focus entirely on senior stakeholder engagement and long-term account development.

Key Responsibilities

• Strategic Account Ownership & Retention: Own and manage a defined portfolio of strategic accounts, acting as the primary point of contact for commercial and relationship matters while managing renewals, service agreements, and long-term commitments.
  

• Account Growth & Value Creation: Expand presence within customer environments by introducing relevant solutions, driving adoption of managed offerings, and growing account value through structured engagement.
  

• Multi-Level Stakeholder Engagement: Build and maintain relationships across multiple departments (including IT, facilities, finance, marketing, and executive tiers), positioning the business as a strategic partner.
  

• Account Planning & Roadmaps: Develop structured account plans and multi-year technology roadmaps aligned to client strategies and budget cycles, anticipating future needs proactively.
  

• On-Site Engagement: Spend significant time on-site with clients to understand operational context and maintain a stable, professional presence.
  

• Commercial Governance & CRM Discipline: Maintain accurate account information, forecasts, and plans within the CRM system, ensuring clear visibility of pipeline activity and collaborating with internal teams to meet commitments.
  

Requirements

Essential Requirements

• 5+ years’ experience in B2B account management, strategic account management, or consultative sales roles.
  

• Proven experience managing long-term enterprise customer relationships and operating within complex customer environments.
  

• Demonstrated experience engaging with multiple stakeholders and senior decision-makers.
  

• Valid driver’s licence and own reliable personal vehicle.
  

• Willingness to travel regularly to customer sites and work from the Midrand office
  

Desirable Requirements

• Experience in audio visual, video conferencing, or collaboration technology is advantageous (full training and upskilling provided).
  

Required Software Skills

• Customer Relationship Management (CRM) software (Strong CRM discipline is essential).
  

Benefits

Benefits and Culture

• Business travel reimbursement and full access to tools, systems, and enablement resources.
  

• Structured, professional, and development-focused work environment with strong coaching and upskilling opportunities.
  

Work Arrangement

• On-site / Office-based in Midrand, Gauteng, with regular travel to customer sites.
  

Employment Type

• Full-Time.
  

Remuneration

• Basic salary of R50 000 gross per month.
  

• Performance-based commission with defined On-Target Earnings (OTE) linked to gross profit outcomes.