Barista

Key responsibilities:

Prepare Beverages:

• Craft and prepare espresso-based drinks as per menu.

• Strictly comply with Plato standards and procedures, including following all training protocols and Plato recipes accurately.

• Always maintain consistency in taste and presentation.

• Follow daily opening and closing procedures to ensure smooth and consistent operations.

Customer Service:

• Engage warmly with customers, offering beverage recommendations based on their preferences and getting to know regular customers names and orders.

• Handle customer inquiries and resolve issues promptly with professionalism.

• Take orders from the different point of sale systems.

• Assist all team members – waiters, kitchen staff, fellow baristas to ensure quick and efficient service during busy periods, maintaining quality.

• Upselling of menu items and extras in a natural, customer-focused way.

Maintain Coffee Equipment:

• Clean and maintain espresso machine, grinders, and other equipment daily.

• Ensure equipment is in proper working order, reporting any technical issues immediately.

Product Knowledge:

• Stay informed about the origins, roasting processes, and flavour profiles of the coffee beans used.

• Know menu by heart, allowing you to make tailored suggestions to customers with confidence.

• Continuously expand knowledge of coffee-making techniques and trends.

Inventory and Supplies:

• Monitor stock levels of coffee, milk, and all other ingredients in the barista section.

• Participate in weekly stock taking and help maintain proper inventory levels and organisation.

• Assist in ordering and restocking barista station supplies as needed.

• Inform management in advance if items are running low.

Adhere to Health and Safety Standards:

• Follow hygiene and cleanliness guidelines to ensure a safe working environment.

• Comply with all health and safety regulations, including food safety standards.

General Duties

• Uphold high standards of personal hygiene and adhere to the Clubhouse uniform code.

• Keep dining area and coffee area exceptionally clean and organised.

• Follow safety guidelines and protocols to ensure a safe dining environment.

• Stay informed about daily specials, promotions, or menu changes.

Skills:

• Proficiency in espresso machine operation and coffee preparation techniques.

• Excellent communication and interpersonal skills.

• Ability to multitask and handle busy shifts efficiently.

• Strong attention to detail in beverage preparation and presentation.

Qualification/s:

• High school diploma or equivalent.

Experience:

• 1 -2 years of experience as a barista or in a similar role is preferred.

• Familiarity with various coffee brewing methods.

• Experience with latte art.

• Knowledge of coffee bean varieties and their flavour profiles.