BEES Touchpoint Specialist

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

The key purpose of the Digital Insights Product Specialist supports the Product Owner in the delivery, optimisation, and adoption of data-driven products that enable commercial growth through personalised customer interactions, automation, and advanced analytics. The role is responsible for translating business requirements into detailed product specifications, coordinating delivery activities across Data Science and Data Engineering teams and validating product outputs. The Product Specialist plays a critical role in ensuring that analytical products, machine learning solutions, and commercial intelligence capabilities are aligned to business needs and deliver measurable value across BEES and other commercial platforms. The Product Specialist also would also need to execute pipelines and scripts to load and deploy various touchpoints.

Key Roles and Responsibilities:

Product Strategy & Vision

• Support the Product Owner in delivering the squad roadmap and strategic priorities.
• Ensure product requirements are clearly understood by Data Scientists, Data Engineers, and stakeholders.

Product Ownership & Delivery

• Engage stakeholders to understand business challenges, opportunities, and operational requirements.
• Translate commercial objectives into analytical and technical requirements.
• Identify opportunities for process automation, optimisation, and personalisation.

Stakeholder Management

• Serve as an operational point of contact between business stakeholders and the technical squad.
• Coordinate communications related to product enhancements and releases.
• Build strong relationships with commercial, technology, and analytics stakeholders.
• Support business users during product implementation and adoption.

Key Attributes and Competencies:

Minimum Requirements: