Bilingual French/English Call Centre Agent

Bilingual French/English Call Centre Agent

Location: Epping, Cape Town

Position Type: Full-Time

Department: Customer Services

About the Role

Are you fluent in French, highly organized, and passionate about delivering top-tier customer service? We are seeking a dynamic, independent, and proactive French-Speaking Call Centre Agent to join our team in Epping, Cape Town.

In this role, you will be the bridge between our operations and our French-speaking clientele. You will manage customer queries regarding shipments, assist with administrative procedures, schedule appointments for our Paris-based sales team, and help maintain high call-handling standards across the board.

Key Responsibilities

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  Customer Support: Answer customer queries efficiently regarding their shipments, ensuring a high level of customer care.

  
  


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  Sales Support: Manage calendars and book appointments for our sales representatives based in Paris.

  
  


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  Operations & Training: Update call centre procedures, conduct training on these procedures, and monitor quality call handling.

  
  


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  Reporting: Compile and provide comprehensive weekly statistics reports regarding call centre activities to management.

  
  


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  Ad-Hoc Duties: Assist the Call Centre Manager with other tasks as required to keep operations running smoothly.

  
  

What We Are Looking For

Education & Experience:

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  Minimum of a completed High School Certificate (Bac / Matric / A-Levels).

  
  

Language Skills:

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  Excellent spoken and written French (Native or bilingual proficiency).

  
  


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  A strong command of the English language.

  
  


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  Bonus: Geographical knowledge of Paris and its surrounding areas is a major plus!

  
  

Core Competencies:

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  Tech-Savvy: Highly computer literate.

  
  


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  Communication & Teamwork: Exceptional interpersonal skills with the ability to collaborate effectively within a team.

  
  


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  Problem Solving: Ability to synthesize and rationalize information quickly to resolve claims in a way that benefits both the client and the company.

  
  


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  Work Ethic: A strong sense of duty, strict attention to detail, responsiveness, and the ability to work independently.

  
  

What We Offer

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  A vibrant, multicultural working environment in Cape Town.

  
  


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  Opportunities to utilize and sharpen your bilingual skills daily.

  
  


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  Career growth and training within a structured customer service department.