Business Analyst (Property Industry)

The Business Analyst acts as a bridge between business needs
and technology solutions, ensuring processes and requirements align with
organizational objectives. This role involves analysing business processes,
identifying areas for improvement, gathering requirements, and supporting
implementation of improvements. Additionally, the BA provides PMO -aligned
support by facilitating documentation of policies and SOPs using approved
templates, ensuring alignment with business requirements.

• Conduct
  thorough analysis of current business processes and identify areas for
  improvement.
  
• Analyse
  data to assess trends, identify risks, and support decision -making.
  
• Collaborate
  with stakeholders to gather, validate, and document business requirements.
  
• Develop
  and maintain detailed process maps, workflows, and documentation using
  standards such as BPMN 2.0.
  
• Perform
  gap analysis between current processes and desired outcomes and recommend
  solutions.
  
• Facilitate
  workshops and meetings to elicit requirements and align stakeholders.
  
• Work
  closely with cross -functional teams to support successful implementation
  of approved process changes.
  
• Assist
  with system integration testing (SIT) & user acceptance testing (UAT)
  and maintain requirements traceability throughout the project lifecycle
  
• Conduct
  regular reviews of processes to identify potential issues and make
  recommendations for improvement.
  
• Communicate
  effectively with stakeholders to provide updates and gather feedback on
  process changes.
  
• Identify
  policy -related gaps during process development and recommend changes for
  inclusion in draft policy documents (owned by process owners).
  
• Act
  as the scribe for policy and SOP documents, using PMO -approved templates,
  and facilitate completion with process owners.
  
• Ensure
  SOPs and policy drafts align with documented business requirements and
  organizational standards.
  
• Develop
  process prototypes and lightweight apps
  
• Support
  change management activities by providing input for training materials and
  user documentation (training delivery remains with Learning &
  Development).
  
• Stay
  up to date with industry trends and best practices to continuously improve
  business processes.
  

Requirements

• Bachelor's
  degree - Business Administration Management, or related field.
  
• Proven
  experience as a Business Analyst or similar role (minimum 5 years for
  mid -senior level).
  
• Familiarity
  with BPMN 2.0 and process modelling tools (Visio, SIPOC).
  
• Familiarity
  with AI and other no code/low code tools for prototype development
  (Smartsheet, Base 44)
  
• Experience
  with requirements management tools and methodologies.
  
• Knowledge
  of project management principles (certification advantageous).
  
• PMI -PBA
  Advantageous