Collections Agent (ACS) Mr Price Money

Company : Mr Price Group

Job Type : Full Time

Durban, South Africa

Job Description - Collections Agent (ACS) Mr Price Money

Description

Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

Responsibilities

Negotiate payment arrangements in accordance with set
standards

Accurately updating customers' information

Establishing a rapport with customers and
rehabilitating customers through excellent customer service standards

Ensuring all quality of work is in line with Service
Level Agreements.

What’s in it for you…

Achieve your targets and enjoy uncapped incentives.
We offer extensive learning and development opportunities to
help you advance your career
Enjoy discounts on merchandise at all Mr Price Group stores,
including Mr Price, Mr Price Home,Mr Price Sport, and Miladys
After one year of permanent service, you can join our share
scheme and become a part-owner in the success of the company. Build your
financial security with the long-term growth of your shares.
Vibrant work environment - join a dynamic and energetic team
where every day is a new adventure
Health and wellness programs: stay healthy and happy with
our comprehensive wellness programs and benefits
Recognition and rewards: get recognized and rewarded for
your achievements with our exciting incentive programs

Qualifications

Minimum Grade 12 qualification
6-12 months in Debt Collection, ideally
within a Call Centre environment.
Familiarity with the life cycle of an
account, the collection process, and the systems that support these processes.
Proficiency in MS Office.
Excellent
telephone etiquette, strong customer service orientation, meticulous attention
to detail, and a collaborative team player.

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Collections Agent (ACS) Mr Price Money

Job Description - Collections Agent (ACS) Mr Price Money

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