ER24 Corporate Office (Mediclinic Terms) | Rivonia | South Africa
Closing date: 16/07/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 73389
Workplace Type: [[cust_WorkplaceType]]
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Important Note:
Are you an experienced Contact Centre Manager ready for your next career-defining opportunity?
We are building a talent pool for an exciting new Contact Centre Manager opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.
This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.
To ensure a positive patient experience through managing and monitoring the activities of the Contact Centre Operational departments.
ESSENTIAL EDUCATION
Diploma in Business or Health Management
DESIRED EDUCATION
Degree in Business Management
Certificate in Call Centre Management
ESSENTIAL MINIMUM EXPERIENCE
5 years Contact Centre experience
3 years managerial experience
DESIRED EXPERIENCE
10 years Contact Centre experience
5 years managerial experience
Manage and oversee the Contact Centre Operational departmental functions
Ensure a positive client experience
Lead and manage people in the 124 Contact Centre
Build and maintain relationships with key stakeholders
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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