Contact Centre Team Leader

Company : Mediclinic Group

Job Type : Full Time

South Africa

Number of Applicants

000+

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Job Description - Contact Centre Team Leader

ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 12/02/2026

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 67407

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Strong team leadership experience is essential for managing a team of Call Centre Agents focused on delivering a positive patient experience and ensuring quality service delivery.

Effective leadership will guide the team in meeting their goals and maintaining high standards in service.

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Certification in Contact Centre Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 2-3 years Team Leading experience within a Call Centre environment.

KEY RESPONSIBILITY AREAS

To oversee and manage daily call centre operations

To ensure a positive a client experience

To manage people in team

REQUIRED JOB SKILLS AND KNOWLEDGE

Demonstrate working knowledge and competence on the core contact systems
Demonstrate working knowledge of the EMS environment
Demonstrate knowledge and application of basic Emergency Care
Demonstrate ability to coach and mentor team members
Demonstrates understanding of the healthcare industry
Demonstrates a good understanding of Funders of Healthcare
Demonstrate sound competence in telephonic and email etiquette
Demonstrate sound competence in Microsoft Excel, Word and Outlook
Demonstrates a good understanding of contract and service level agreement (SLA) management
Demonstrate sound knowledge of geographical locations
Demonstrate knowledge and application of general Human Resource processes

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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