Contact Centre Training Coordinator

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Contact Centre Training Coordinator ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Contact Centre Training Coordinator opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.

KEY RESPONSIBILITY AREAS

• Provide initial training of new staff and new products within the Contact Centre


• Ensure ongoing upskilling and improvement of Contact Centre employees towards excellent service delivery and patient experience


• Support the Contact Centre Leadership team and Contact Centre Operations

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Diploma/ Degree in Contact Centre Administration

Certificate in Human Resource Management/ Training and Developmentt

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 4 years' contact centre experience, 1 year contact centre training or coaching experience

DESIRED EXPERIENCE: 4 years' emergency contact centre experience, 2 years' contact centre training or coaching experience

REQUIRED JOB SKILLS AND KNOWLEDGE