Credit Control Manager

About Our Client

Our client is a fast -growing UK -based organisation with a global presence, partnering with some of the world's most recognised brands across a variety of industries. They are known for their collaborative culture, high -performance environment, and commitment to professional development. This is an excellent opportunity to join a dynamic international business where your contribution will have a direct impact on the company's success.

The Opportunity

We are seeking an experienced Credit Control Manager to lead our Credit Control function from our Century City office. This is an exciting opportunity for a driven finance professional with proven recruitment industry experience who is passionate about leading high -performing teams, improving processes, and ensuring healthy cash flow across an international customer portfolio.

The successful candidate will take ownership of the credit control function, managing a team responsible for collections, customer account management, reconciliations, and payment allocations while maintaining strong client relationships and ensuring best -in -class service. This role requires a proactive, self -motivated individual who thrives in a fast -paced recruitment environment and has experience working with international ledgers, multiple currencies, client portals, and self -billing arrangements.

• Lead, mentor, and develop the Credit Control team, ensuring high performance and achievement of departmental KPIs.
  
• Oversee the end -to -end credit control function across UK and international customer accounts.
  
• Manage customer ledgers and ensure timely collection of outstanding debt.
  
• Monitor team performance, workload distribution, and collection strategies to maximise cash flow.
  
• Review and approve payment allocations, reconciliations, credit limits, and account adjustments.
  
• Manage self -billing allocations and ensure accurate reconciliation of self -billed invoices.
  
• Oversee client portal activity, ensuring invoices, remittances, and supporting documentation are submitted accurately and on time.
  
• Manage international ledgers across multiple currencies, ensuring accurate allocation, reconciliation, and reporting.
  
• Set up and maintain payment terms on the Invoice Finance (IF) platform.
  
• Conduct credit risk assessments and monitor customer credit limits.
  
• Resolve complex customer queries and escalated account disputes.
  
• Build and maintain strong relationships with clients, finance teams, and key internal stakeholders.
  
• Work closely with the sales, payroll, and finance teams to ensure seamless account management.
  
• Produce regular debtor, cash flow, and aged debt reports for senior management.
  
• Identify opportunities to improve processes, controls, and operational efficiencies across the Credit Control function.
  
• Ensure compliance with company policies, financial controls, and audit requirements.
  

Requirements

• Previous Credit Control management or Team Lead experience is essential.
  
• Previous experience within a recruitment agency or international recruitment business is essential.
  
• Demonstrated experience leading and developing a Credit Control team.
  
• Strong experience managing high -volume debtor ledgers within a recruitment environment.
  
• Experience working with client portals and customer invoicing platforms.
  
• Strong knowledge and practical experience with self -billing allocations.
  
• Experience managing international ledgers and multi -currency accounts.
  
• Strong working knowledge of Xero is essential.
  
• Excellent understanding of accounts receivable, reconciliations, credit management, and cash flow processes.
  
• Advanced Microsoft Excel skills and confidence working with financial data.
  
• Excellent communication, negotiation, and stakeholder management skills.
  
• Highly organised with exceptional attention to detail.
  
• A proactive, self -motivated individual who can work independently and take ownership of the Credit Control function.
  
• Strong analytical and problem -solving abilities with a continuous improvement mindset.
  
• Ability to prioritise effectively and perform under pressure in a fast -paced environment.
  

Benefits

• Early finish every Friday at 3:30pm (UK time).
  
• 19 days annual leave plus UK public holidays.
  
• Exposure to international clients and globally recognised brands.
  
• Opportunity to work within a growing international organisation.
  
• Supportive, collaborative, and energetic team culture.
  
• Clear opportunities for professional growth and career progression.