Customer Relationship NQF5

Company : Demisize

Job Type : Full Time

Johannesburg, South Africa

Job Description - Customer Relationship NQF5

Build and maintain strong, long-term relationships with clients/customers

Act as the primary point of contact for customer queries, complaints, and escalations

Monitor customer satisfaction levels and implement corrective actions where needed

Analyse customer feedback and data to identify trends and improvement areas

Collaborate with sales, marketing, and operations teams to align service delivery with customer needs

Prepare and present reports on customer relationship metrics (e.g., retention rates, satisfaction scores, complaint resolution times)

Ensure compliance with company policies, service level agreements (SLAs), and relevant industry regulations (e.g., POPIA, Consumer Protection Act)

Identify opportunities for upselling/cross-selling based on customer needs

Maintain accurate customer records on CRM systems

Assist in developing and implementing customer retention strategies

Requirements

NQF Level 5 (Higher Certificate / National Diploma) in Customer Relationship Management, Business Management, Marketing, or a related field

Relevant SETA-accredited certification is advantageous

Benefits

Customer Relationship Officer
Customer Relationship Manager

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Customer Relationship NQF5

Job Description - Customer Relationship NQF5

Requirements

Benefits

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