Customer Service Rep

Customer Service Representative | Luxury Catering Company | Stellenbosch  

Kendrick Recruitment is seeking a professional and customer-focused Customer Service Representative on behalf of a prestigious luxury catering company, with the role based between Stellenbosch Western Cape.

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  Position: Customer Service Representative
  
  

  
  


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  Location: Stellenbosch Western Cape
  
  

  
  


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  Property Type: Luxury Catering Company
  
  

  
  


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  Salary: R13,000 – R16,000 basic salary, negotiable depending on experience
  
  

  
  

Key Responsibilities:

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  Serve as a key point of contact for customers and clients
  
  

  
  


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  Respond to customer enquiries via telephone, email and other communication channels
  
  

  
  


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  Provide professional and efficient customer service at all times
  
  

  
  


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  Assist customers with bookings, enquiries, orders and general requests
  
  

  
  


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  Build and maintain positive relationships with customers
  
  

  
  


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  Follow up on enquiries and ensure that customer needs are addressed promptly
  
  

  
  


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  Assist with resolving customer concerns and complaints in a professional manner
  
  

  
  


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  Maintain accurate customer and booking information
  
  

  
  


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  Liaise with internal teams to ensure a seamless customer experience
  
  

  
  


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  Support the wider team with general administrative and customer service duties
  
  

  
  

Key Requirements:

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  Previous experience in a customer service, reservations, hospitality or similar client-facing role
  
  

  
  


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  Experience within a luxury hospitality, catering or service environment would be advantageous
  
  

  
  


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  Excellent verbal and written communication skills
  
  

  
  


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  Professional, friendly and service-driven approach
  
  

  
  


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  Strong organisational and administrative abilities
  
  

  
  


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  Excellent attention to detail
  
  

  
  


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  Ability to manage multiple enquiries and priorities efficiently
  
  

  
  


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  Confident telephone manner and strong interpersonal skills
  
  

  
  


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  Good computer literacy
  
  

  
  


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  Ability to work independently as well as within a team
  
  

  
  


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  A genuine passion for delivering exceptional customer experiences
  
  

  
  

To Apply:

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  Interested candidates who meet the requirements are invited to submit their CV to Kendrick Recruitment for consideration.
  
  

  
  


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  Only shortlisted candidates will be contacted.