Engineer: TechnoIogy & Innovation Specialist (Imagineer)

Imagineer: Immersive Technology & Innovation Specialist

Location: Franschhoek/Klapmuts, Western Cape, South Africa (with international travel to the Germany, Japan, UK, Italy, and Greece)

Reports to: COO

Position Summary

This incredible company is seeking an Immersive Technology & Innovation Specialist to join our forward-thinking team. This role sits at the intersection of technology, creativity, and storytelling, helping to imagine, develop, and deliver immersive digital experiences across our global sites within our hospitality environments. You will work with state-of-the-art audiovisual and VR technologies to bring visitor attraction exhibits to life!

We are looking for a curious, hands-on tinkering engineer at heart - someone who loves diving deep into the nerdy details, investigating how things work, researching emerging technologies, experimenting, prototyping, and turning ambitious ideas into practical, beautifully executed solutions.

Collaborating closely with creative, technical, and operational teams locally and internationally, you will help shape innovative, robust, and inspiring digital experiences that reflect this farm's commitment to originality, craftsmanship, and excellence.

Skills and Qualifications

Education & Technical Expertise:

• A Degree in Electronic Engineering, Electromechanical Engineering, Information Technology, Audio-Visual Technology, Digital Media, or a related field.

• Coding experience, especially in Virtual Reality environments is advantageous.

• 3–5 years’ experience with AV/VR systems, multimedia infrastructure, or digital exhibit support

Technical Skills:

• Familiarity with a wide range of digital hardware: projectors, touchscreens, sound systems, VR headsets

• Comfortable with digital architecture, networked AV systems, and interactive display technologies

• Able to diagnose, test, and maintain complex hardware/software setups

Soft Skills:

• Strong problem-solving ability and attention to detail

• Excellent verbal and written communication in Afrikaans and English

• Self-motivated, reliable, and capable of working independently or within a small team

• Able to handle multiple projects and support across different time zones

• Willingness to travel internationally to support projects and equipment

• An understanding of guest experience with a focus on excellence

Personal Attributes

• A proactive and curious mindset with a desire to explore emerging technologies

• Credibility and integrity in both guest-facing and technical environments

• Excellent interpersonal and presentation skills

• Ability to operate with diplomacy and discretion when supporting multiple departments and sites

• Passion for delivering immersive digital experiences that educate and inspire

Working Conditions

• Full-time, permanent role

• Primary location: Klapmuts/Franschhoek (South Africa), with international travel to UK, Italy, Germany, Japan, USA, and Greece

• Flexibility required for some evening/weekend work during events, system updates or system emergencies

• Access to advanced tools and professional development in innovation, VR, and AV

• Competitive salary

Key Responsibilities

• Create, maintain and troubleshoot digital and AV equipment, including projectors, speakers, VR headsets, digital displays, and audio guides.

• Respond to technical issues or work orders raised by various departments and resolve them efficiently.

• Provide first-line and advanced support across local and international locations (South Africa, UK, Italy, and Greece).

• Conduct routine checks and preventative maintenance on all digital and AV equipment, especially in guest-facing areas.

• Assist in planning and executing the deployment of new technologies, immersive systems, and interactive exhibits.

• Support the design and integration of VR/AR experiences, projection mapping, and other experiential technologies.

• Liaise with suppliers and vendors to procure or replace outdated or malfunctioning equipment.

• Provide regular basic training to staff on the proper use of AV and VR systems.

• Maintain clear records, inventories, and documentation of systems, procedures, and support logs.

• Work closely with the Innovation and Engineering team to research, evaluate, and implement new advanced digital solutions.

• Participate in prototyping and testing technologies that push the boundaries of visitor engagement and immersive storytelling.

• Contribute to the development of scalable solutions to be implemented across our global network.

• Research and propose advanced technology for immersive and experience technologies which supplements a luxury guest experience in a world class resort.