Events Quotations Coordinator

The Events Quotations Coordinator is
the critical first point of contact for our client, a market leader in the
event industry. This role is responsible for turning incoming event
enquiries received via the website and over the phone into accurate,
professional, and timely cost estimates. The ideal candidate is a highly
organised, tech-savvy individual who thrives in a fast-paced environment and
possesses the industry insight needed to confidently guide clients through
their event beverage and service requirements.

Key
Responsibilities

1.
Quotation Preparation & Management

• Accurately
  interpret client briefs to compile comprehensive and profitable event
  quotations.
  
• Calculate
  product quantities, equipment requirements, and logistics costs
  effectively.
  
• Ensure
  all quotes are issued within company service level agreements (SLAs)
  without sacrificing accuracy.
  
• Follow
  up on outstanding quotations to maximize conversion rates and secure
  bookings.
  

2. Customer
Enquiry Resolution

• Act as
  the primary point of contact for all inbound telephonic customer
  enquiries, offering enthusiastic and professional service.
  
• Monitor,
  manage, and respond to incoming leads from the website enquiry form
  promptly.
  
• Advise
  clients on event beverage packages, quantities, and logistical
  considerations based on their unique guest counts and themes.
  

3. System
& Data Administration

• Utilise
  internal CRM, quoting software, and cloud tools to log customer details
  and track lead statuses.
  
• Maintain
  meticulous digital records of all interactions, pricing tiers, and client
  preferences.
  
• Collaborate
  closely with the operations and logistics teams to ensure confirmed quotes
  transition smoothly into booked events.
  

Requirements

• Matric
  certificate required; a relevant diploma or certificate in Hospitality,
  Event Management, or Business Administration is a plus.
  
• 3
  years of experience in an administration, internal sales, or coordination
  role.
  
• Previous
  experience working within the Events Industry is highly preferred.
  
• Direct
  experience or familiarity within the Liquor / Beverage Industry (understanding brands, standard liquor categories, and event bar setups)
  will be a distinct advantage