Executive - Customer Service

• Ensure that the assigned targets in accordance with SLA are met  


• Ensure that the quality of the transactions is in compliance with predefined parameters  


• Ensure claim costs is controlled and leakage kept at a minimum


• Ensure accuracy of reserves and payments and manage lifecycle of claims


• Ensure adherence to Company Policies and Procedures


• Managing calls – both inbound and outbound as well as all other correspondence on claims


• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns 


• Any other essential function that may occur from time to time as directed by the Supervisor

• English language proficiency
• Previous international Voice experience
• Good Computer navigation skills
• Should be familiar with MS Office 
• Possesses necessary knowledge of business concepts to effectively perform the job
• Makes decisions in a timely manner; shows good judgment about when to make decisions independently and when to collect more information or involve others. 
• Commits to achieving specific objectives and takes ownership for accomplishing them.
• Responsible for handling high volumes of transactions.
• Effectively balances quality, timeliness and productivity standards
• Self-discipline
• Result orientation 
• Adaptability 
• Listening and comprehension skills 
• Questioning and Reasoning Skills
• Customer Service focus and telephone etiquette
• Ability to multitask, prioritize and manage daily work activities

In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets