Flight Desk Agent

Company : Mediclinic Group

Job Description - Flight Desk Agent

ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 18/09/2026

Number of positions: 1

Recruiter name: Nico Andrew Theo Botha

Reference number: 73462

Workplace Type: [[cust_WorkplaceType]]

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To coordinate and prepare patients/clients for Global EMS transportation. This includes Primary and IFT activations e.g... Hems, Fixed Wing, Wing to Wing and Commercial flight activations. The services provided by ER24 is a global service hence activations will be within South Africa, African Continent and internationally (Global).

KEY RESPONSIBILITY AREAS

To coordinate the Helicopter Emergency Medical Services (HEMS) and Fixed Wing dispatch

To provide basic flight desk administration

REQUIRED EDUCATION

Essential: Grade 12

Desired: BAA/ Level 3 firstaid

REQUIRED EXPERIENCE

Essential: Global Assistance International experience

Desired: Minimum 1-year Global Assistance International Agent/ Tourism Industry Experience

REQUIRED JOB SKILLS AND KNOWLEDGE

Sound knowledge and competence in the Global dispatch Systems
EMS environment
Demonstrate a basic knowledge and application of Emergency Care inclusive of international patient care
Telephonic and email etiquette
Competence in Microsoft Excel, Word and Outlook
Demonstrate sound knowledge of tourism industry, global geographical locations and time zones
Global currencies (Dollar, Euro, Rupee)
Aeromedical services
International patient management
Medical concierge services
Medical case management
Cost containment

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

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