FOH Guest Experience Manager

FOH Guest Experience Manager – Hoedspruit, Mpumalanga

Kendrick Recruitment is seeking an experienced and guest-focused FOH Guest Experience Manager to join a luxury hotel in Hoedspruit, Mpumalanga. This role is ideal for a hospitality professional who is passionate about delivering exceptional service, maintaining high standards and creating memorable experiences for guests.

Key responsibilities:

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  Oversee daily front-of-house operations to ensure smooth and efficient service.
  
  

  
  


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  Manage the guest journey from arrival through to departure, ensuring a personalised and seamless experience.
  
  

  
  


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  Lead, motivate and support the front-of-house team to maintain exceptional service standards.
  
  

  
  


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  Handle guest enquiries, requests and complaints professionally and efficiently.
  
  

  
  


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  Build strong relationships with guests and anticipate their needs.
  
  

  
  


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  Coordinate with other departments to ensure consistent service delivery.
  
  

  
  


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  Monitor presentation, service standards and operational procedures.
  
  

  
  


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  Assist with staff training, scheduling and performance management where required.
  
  

  
  


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  Ensure the highest standards of luxury hospitality are consistently maintained.
  
  

  
  

Requirements:

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  Previous experience in a front-of-house management or guest experience role within a luxury hotel or lodge.
  
  

  
  


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  Excellent communication, interpersonal and leadership skills.
  
  

  
  


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  A strong understanding of luxury hospitality standards and personalised guest service.
  
  

  
  


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  Exceptional organisational skills and attention to detail.
  
  

  
  


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  The ability to manage guest expectations and resolve challenges confidently.
  
  

  
  


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  A professional, approachable and service-driven attitude.
  
  

  
  


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  The ability to work flexible hours in a fast-paced hospitality environment.
  
  

  
  

Salary: Negotiable, depending on experience.

Candidates with a passion for luxury hospitality and a proven ability to deliver outstanding guest experiences are invited to submit their CV for consideration.