Functional Analyst

The Analyst acts as the link between the business and
technical delivery teams. The role is responsible for understanding business
requirements and translating them into clear, practical functional and
technical specifications that can be developed, tested and delivered.

The Analyst owns requirements from initial analysis
through to delivery, testing and business acceptance, ensuring that solutions
meet the agreed business needs and minimise rework.

Key Responsibilities

• Engage with business stakeholders to understand and
  document requirements.
  
• Facilitate workshops, interviews and process
  walkthroughs.
  
• Analyse business needs and identify gaps, risks,
  dependencies and assumptions.
  
• Document current and future-state business processes.
  
• Ensure requirements are clear, complete and achievable.
  
• Develop functional specifications, user stories and
  acceptance criteria.
  
• Document business rules, process flows, validations,
  calculations, roles and permissions.
  
• Define exception scenarios and expected system behaviour.
  
• Obtain business approval and sign-off on requirements
  before development.
  
• Translate functional requirements into clear technical
  specifications.
  
• Document system changes, data requirements and
  integrations.
  
• Define API/interface requirements and data mappings where
  applicable.
  
• Document non-functional requirements such as performance,
  security, availability and audit requirements.
  
• Work with developers and solution architects to confirm
  technical feasibility.
  
• Support development teams by clarifying requirements and
  intended system behaviour.
  
• Maintain requirements traceability from business need
  through to delivery and testing.
  
• Support backlog refinement and ensure requirements are
  ready for development.
  
• Develop or review test scenarios and support SIT and UAT.
  
• Assist with defect investigation and resolution.
  
• Support release, implementation and handover activities.
  
• Communicate effectively with both business and technical
  stakeholders.
  
• Assess the impact of proposed changes on scope, cost,
  timelines, risks and dependencies.
  
• Maintain documentation, version control and change
  history.
  
• Ensure stakeholders remain aligned on requirements,
  priorities and agreed solutions.
  

 Key Deliverables

• Business requirements documentation
  
• Functional Specification Documents (FSD)
  
• Technical Specification Documents (TSD)
  
• Process flows and models
  
• User stories and acceptance criteria
  
• Data mappings and requirements
  
• Integration/interface specifications
  
• Requirements traceability matrix
  
• Test scenarios and UAT support
  
• Change impact assessments
  
• Release and handover documentation
  

Requirements

Minimum Requirements

• 5+ years’ experience in a Business Analyst, Systems
  Analyst, Functional Analyst or similar role.
  
• Diploma in Information Technology (IT), Computer Science,
  Information Systems or a related field.
  
• Strong requirements gathering and analysis skills.
  
• Experience translating business requirements into
  functional and technical specifications.
  
• Experience working with software development and delivery
  teams.
  
• Strong documentation and communication skills.
  
• Experience with testing, UAT and defect management.
  
• Ability to work with both business and technical
  stakeholders.
  
• Strong analytical and problem-solving abilities.
  

Advantageous

• Experience with Agile/Scrum delivery environments.
  
• Experience with BPMN or process modelling.
  
• Experience with APIs, integrations and data mapping.
  
• Experience working with solution architects and
  development teams.
  
• Knowledge of SDLC and software delivery practices.